Vertical Industry Knowledge Communities
Knowledge Exchanges are an ideal platform for building knowledge sharing and problem solving communities in a wide range of vertical segments:
- Software development
- Supply chain
- Learning systems
Although core the Knowledge Exchange codebase remains the same in each vertical… substantial customization in the areas of content integration and application integration are needed for unique business process or team goal.
Healthcare. The healthcare industry is going through a period of massive change, as care delivery system transition to Evidence Based Medicine ( EBM), accountable care, patient centered care cycles and more structure medical workflows. Knowledge Exchanges let healthcare orgs take the pulse of doctor and staff sentiment on key issues through automated rating and ranking of online issues and topics. In the knowledge sharing context, doctors interact efficiently with hospital experts and consultants for shared learning. Hospitals, clinics and device/drug providers can build a “living” shared practice improvement knowledgebase that doctors can refer to as they change their practice care cycles and finances. The end result is a rich stream of continuous analytics from online Knowledge Exchange, giving healthcare executives visibility into issues and challenges that doctors are socializing.
Software development. Knowledge Exchanges give developer teams a free form brainstorming and discussion tools that is excellent for capturing input on bugs and feature requests. KE’s also provide a powerful approach to end user communities where users help each other solve problems and application challenges. There is no real consensus on how scalable, resilient enterprise-grade Agile can be achieved. Fortunately, Knowledge Exchange tools are an ideal counterpart to Agile methods, allowing scalability and integration of smaller Agile projects into larger or more complex initiatives that integrate and scale in terms of time and scope.
“Scalable, strategic Agile” requires more than burn-down wall boards and scrum meetings… but less than full blown classic PMI project structuring.
Supply Chain. There are many points along the end-to-end supply chain that require collaborative thinking on the part of cross-discipline teams. No matter how good the supply chain automation is.. there are often human-centric “soft gaps” in the continuous flow of supply chain tasks. Soft Process Gaps have three major dimensions:
- Semantic Gap: Mountains of digital information and big data, but what does it all mean? ( Domain expertise silos have different concept and vocabulary maps for representing meaning… this mismatch is often a major process gap)
- Social Gap: Complex mix of peer-to-peer and hierarchical social structures where collaboration must take place. (Much of the best collaboration is done within peer groups not the hierarchical reporting org chart.)
- Knowledge Gap: Once there is meaning extracted from source data / content (gap 1) and the peer group connections to collaborate (gap 2).. how is knowledge shared, discussed, acted on?
When the Knowledge Exchange platform is inserted into the supply chain process at key “soft gap” inflection points, expensive latencies and human decision making mistakes can be greatly reduced without the need to have all team members in the same physical location.
Publishing. Beyond the two extremes of- pure professional/journalistic content vs pure user generated content — there are many way that users, experts, journalists, managers, executives and editors can interact. With the Knowledge Exchange platform as the content community platform, a wealth of highly “sticky” publisher monetization approach are opened up .
- Q/A Communities
- Expert Answer sites
- Single issue (i.e., interactive microsite)
- Thematic domain expert round tables
- Product/service problem solving communities
- Shared content refinement by publishing staff and readerships
Learning system. Education is going through a revolution that is moving learning content online and onto a diversity of devices and networks. But its not enough to bring the classic “book learning” model of learning onto the web. Whats also needed is a way for students and teachers and outside domain experts to socialize learning content in a flexible , virtual , multi-media venue. This is exactly what the Knowledge Exchange can provide for university and corporate educators who want to move to “flipped” and blended teaching methodologies.
Security. For every layer and touch-point of an attack, there is a different body of security knowledge, skills and abilities that must be applied to achieve protection. Hence it takes many minds thinking together to address today’s diverse security challenges. Knowledge Exchange platforms are well suited for security efforts where many different skills and knowledge sources must think together during protection, detection, response, recovery and forensics efforts. Security applications for knowledge-exchange based communities:
- Use problem solving and knowledge sharing platform for red team attack-and-pen planning to pools knowledge about vulnerably
- Protection planners and blue teams can use knowledge platforms for developing whole protection solutions that span wireless, wired, IT, physec and human attack vectors.
- Distributed C.I.P. and security teams use Mindmeld Tools for rapid sense-and-response capabilities – when a threat occurs.. the knowledge platform alerts all team members who convene virtually to share knowledge about the threat.
- Forensics activities where many distributed experts need to pool knowledge and insights about an attack.
- Teams working on strategic security policy, ERM, governance, IA, audit, compliance and planning.